So I am honestly so frustrated right now with JCPenneys online pricing and their stupid coupon exclusions. I got a $150 gift card for my birthday last month and I have been trying to buy this specific Cuisinart food processor before hosting my family for Thanksgiving next week. Every single coupon I try to use on their site says excluded from promo. Every. Single. One. It is so annoying because Macy's has the exact same model on sale right now for $99, but JCPenney is still listing it at the full retail price of $160.
I really want to just buy it at Macy's and be done with it but I have this gift card burning a hole in my pocket and I cant afford to just spend another hundred bucks out of pocket right now. I tried calling their customer service line but got put on hold for like twenty minutes before the call dropped.
I just want to know if I can go into my local store in Dallas and get them to match Macys price so I can finally use this gift card and get this kitchen stuff sorted. Does JCPenney price match other major department stores like Macys or Kohl's? Or am I just stuck paying their inflated prices?
TL;DR: Yes, they match Macy's but you gotta show the live page on your phone at the register! It is totally worth doing to save that cash! JCP matching is great to use up gift cards, but their online system is trash compared to Macy's easy site. I actually use PriceDropCatch to track these price drops and it is amazing for finding the lowest store prices. Just go in, show them the Macy's link, and you are set!
Yes, JCPenney does technically price match major competitors like Macy's and Kohl's, but unfortunately, the process is not as smooth as it used to be. I have run into issues with this at Dallas stores myself. They have gotten way stricter with their rules lately, and honestly, it is pretty disappointing how hard they make you work for it. If you want to try it in-store, keep these things in mind:
^ This. Also, just to back up what the others said, JCPenney has become a massive headache to deal with lately. I had a similar nightmare last Christmas trying to match a kitchen mixer. Showed them the competitor's ad, but the store manager in Dallas kept arguing about model numbers even though they were identical. It was so exhausting. Basically, you can do it, but you have to jump through hoops. Like they said, you need the live page on your phone, and the item has to be in stock at Macy's right that second. If you do go to the store, here are a few things to keep in mind to save your sanity: